Overview of the course

This course is intended to be used as a:

  • Quick reference for specific topics
  • Tool to assist and shape your development and
    self-directed learning

Whatever your reason for selecting and taking this course, once you have completed it please take some time to reflect on how you can apply your learning to your current role and future/potential roles. It is important to discuss your learning with your line manager and seek feedback about
your learning and the positive changes that occur.
We all have our own preferred learning styles but having a good mix between experiential, face-to-face, reading and coaching/mentoring will give you the best way to develop further.


Introduction: Writing in the Real World

Why you should take this course?
The challenge of information overload.
Barriers to writing and reading.
What will help you improve your writing.
Overview of content.
Navigating around the course.
Your personal challenges.

Part I: Before you will start to write

What is my purpose?
Who are my readers? Planning the content and structure.
Planning with mind maps and post-its.
Structuring your document.
Example structures.
Testing the plan.

Part II: How to write clearly and concisely

Simple style to express complex ideas.
Take care on with jargon, use simple words.
Remove redundant words and phrases.
Sentence length and signpost words.
Put the main point first.
Active versus passive.
Avoid nominalisations.
Communicate personally.
Paragraphs. punctuation, layout, illustrations.
Style and structure.

Part III: Reviewing and Polishing

Forget it, how concise is your writing?
Critiquing and proofreading.
TOP 10 tips for proofreading.

Getting the Tone just Right

Take people with you.
Reduced level of communication.
Why you don’t always get the reaction you want?
Creating rapport in writing.
Be clear and assertive.
Pointing out a discrepancy.
Expressing your feelings.
Giving an ultimatum.
Words to be vary of.
Influencing your reader.

Ideas and Tips

Writing for screens.
Electronic media.
Email etiquette.
Signing on and off.
Writing in global business world.
Common irritations to avoid.
Last words.